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Privacy policy

We place great value on your privacy and see it as our job to protect your data as best as possible. If you take out service insurance, we need your personal data. In this privacy statement we tell you which personal data we process, why, and how we handle that data. And what your rights are. So you can trust that your data is in good hands with us.

You can trust us with your data.

We highly value your privacy and consider it our duty to protect your data to the best of our abilities. If you decide to purchase an insurance policy or use our services, we will need your personal information. In this privacy statement, we will explain what personal data we collect, why we collect it, how we handle it, and what rights you have regarding your data. Our goal is to give you peace of mind, knowing that your data is in safe hands with us.

What personal data do we use?

We usually ask for your name, address, e-mail address and telephone number. Sometimes we will also ask for other data. For example, data needed to handle your claim, such as data relating to injuries. It varies per insurance or service product which data we need. It also happens that we receive data about you from persons or organisations outside our company, such as your employer.

What interactions do we record?

If we agree something with you by letter, e-mail or telephone, we record this communication. As evidence or to improve our service.

What do we use your personal data for?

We use your data to:

  • offer you insurance or a service.
  • enter into and perform an (insurance) agreement with you.
    estimate our risks.
  • counter fraud. In a personal investigation, we may also use data we find about you on the internet.
  • conduct historical, scientific and statistical research.
    comply with the law.
  • keep track of how and when we contact you and relationship marketing.

It may be necessary for the performance of your (insurance) agreement to provide your data to persons or organisations outside our company.

With whom do we share your information?

Sometimes we exchange data with:

  • our cooperation and outsourcing partners, such as our alarm centre and data centre supplier.
  • companies that carry out medical examinations for us.
  • your advisor.
  • Central Information System Foundation (CIS)

CIS is the central information system of the insurance companies in the Netherlands. We can request or have your data recorded. For example, for claims reports. But also if you have not passed on important information and we stop the insurance as a result. By doing so, we want to manage risks and prevent fraud. The privacy regulations of the CIS Foundation apply, www.stichtingcis.nl.

If it is necessary to pass on data to persons or organisations outside the European Economic Area (EEA), we do so very carefully. The same privacy rules apply within the EEA.

We are extra careful with your sensitive data

By sensitive data we mean, for example:

  • your citizen service number (BSN) and bank details.
  • your medical data.

We only process your medical data if you have given your consent or if this is necessary for the execution of an (insurance) agreement. For assessing a claim, we process medical data necessary for handling this claim. The assessment of your medical data for the preparation of a medical opinion is done by a medical advisor. The medical advisor and our employees have a duty of confidentiality.

  • criminal law data.

We may ask whether you have a criminal record if we need to determine the risk for insurance. Have you been a suspect or convicted more than eight years ago? If so, you do not have to disclose this.

Your visit to our website

We use cookies. These are small text files sent to your computer, tablet or smartphone in order to analyse and improve the use of the website. We process this data anonymously. For each website, we ask whether you agree to cookies.

What cookies are stored?

Necessary cookies

These are cookies that are strictly necessary for the operation of the website. Without these cookies, the website would not function properly. Therefore, these cookies cannot be switched off.

Analytical cookies

We anonymously collect your browsing and clicking behaviour, cookie identifiers, technical characteristics, from which page you came to our website, when and how long you visit our website and which pages you visit on our website. We use Google Analytics cookies for this purpose. More information on Google Analytics can be found here.

For your privacy, we have taken the following measures with Google Analytics:

  • Google Analytics may only process your IP address anonymised.
  • Google Analytics’ ‘Data sharing’ options are disabled. The Google Analytics cookies are not used in combination with other Google services.
  • A processor agreement is in place.

If you do not want Google Analytics to collect this data, you can download and install this add-on for your web browser.

Disabling cookies?

You can set your internet browser to stop storing cookies when you visit a website. Click on one of the links for each browser below to find out how to do so.

How do we make sure your data is safe with us?

Our website and IT systems are well secured. We continuously take measures to prevent misuse of your data. Our staff have also received clear instructions on how to handle your data.

How long do we keep your data?

We keep your data for as long as we need it. Or as long as required by law.

Anker Insurance Company n.v. is responsible

Anker Insurance Company n.v. is responsible for ensuring that your data is handled properly and processed carefully. It is a data controller within the meaning of the General Data Protection Regulation.

Privacy regulations and laws

We comply with privacy laws and regulations. Among others:

Your rights

Your rights are also regulated by law. You may:

  • request your data from us.
  • have your data changed if it is incorrect.
  • have your data deleted.

Sometimes we cannot delete your data. For example, because we still need your data. Or to comply with a law.

  • object to certain uses of your data.

If you no longer wish to receive information from your insurance adviser about our products and services, we ask you to report this directly to them.

  • withdraw your consent.

Did you give us permission to use your data? Then you may later withdraw your consent. We will no longer use your data from then on.

  • transfer your data to another party.

Let us know if you want to exercise your rights

Send an e-mail to privacy@anker.nl. Include a copy of your passport or ID card. Please make your citizen service number (BSN) and passport photo illegible. We will send you an acknowledgement of receipt and respond within one month of receiving your e-mail. You can also send a letter to:

Anker Insurance Company n.v.
Attn: Compliance Officer
P.O. Box 8015
9700 VK Groningen

Do you have feedback or a complaint?

Send an e-mail to our complaints coordinator at privacy@anker.nl. You can also send a letter to:

Anker Insurance Company n.v.
Attn: Complaints coordinator
P.O. Box 8015
9700 VK Groningen

Are we unable to reach a solution together? Then submit your complaint to the Personal Data Authority, the Financial Services Complaints Institute or a court.

We can make changes to this privacy statement

We may do so, for example, if something changes in the laws or regulations. Or if we develop new products or services. You will always find the latest version on our website.

This latest version is from 1 February 2021.